With a Closer widget installed on your website, you give your customers a reliable, rich media chat platform to start a conversation with just one click. It is even more than that.
Closer’s dashboard gives the adviser fast access to all needed functions like actions, chat history, AI suggestions, customer’s message preview, and much more.
Thanks to proactive messaging, Closer could initiate the conversation, to reach more customers with different, customized messages.
Chat could be run by a human adviser or a chatbot, which is especially useful after working hours, or if you need to get some important data like a customer's email address or GDPR consent. Closer gas integrations with third-party chatbots, like Dialogflow, or Lekta.
The adviser benefits from assisted sales, which automatically suggests the answer to the customer's question. It can be sent with just one click or quickly edited before sending.
Build long-term relations with Closer, as the chat history is recorded, and when the customer returns after a while, the adviser could have a look at the previous conversations.
Sometimes conversations on chat are interrupted, and the customer leaves the platform before the adviser delivers the answer. With Closer, you can leave the conversation and get back any time. While you are away you will get a notification in your inbox about a new message.
Adviser sees what customer is typing even before the message is sent. It gives more time to prepare an answer. It is also good to know the original thought of the customer, which is usually what the customer actually thinks.
Both the adviser and the customer could send any file without interrupting the conversation.